Our privacy commitment
Navi Health Pty Ltd Trading as ‘My Support Link is one of Australia’s leading providers of web based services to the disability, aged care and veteran care sector including, but not limited to being a provider directory, social networking, discussion forums, user generated blogs, webinars and promotional marketing, information on disability issues and an e-market for disability services and products.
My Support Link is committed to assisting people with disabilities and those that care for them. My Support Link is routinely required to collect and use individuals’ personal and sensitive information to ensure delivery of appropriate, timely and quality services.
In line with our values, My Support Link respects and upholds individuals’ rights to privacy and rights to their personal information. Consequently, My Support Link is committed to protecting the privacy of personal information it collects, holds and administers in the process of providing its services. These commitments are undertaken to comply with the Australian Privacy Principles (APPs) prescribed under the Commonwealth Privacy Act 1988.
What is personal information?
Personal information is any information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address, contact number and email address.
Sensitive information is a special category of personal information. Sensitive information includes health information and information about a persons’ race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences and criminal history.
Our primary purpose for collection of information
My Support Link primarily collects personal information to ensure the delivery of services are tailored to individuals needs.
What kind of Information does My Support Link collect, use and store?
To ensure the delivery of services, we usually collect the following types of personal information:
- Your name and contact details (including post code, telephone number and email address).
- Interests including accessibility requirements
- Relevant demographic and social information
- Financial institution information.
What are the consequences if personal information is not collected?
My Support Link is committed to providing its clients with the very best services to improve their quality of life and to provide information to you and your support network.
My Support Link uses your personal information to improve our services to some of the most vulnerable groups in the community.
My Support Link does not disclose personal information with others, unless required by law or other purposes as specified below, however the data helps us plan for future service needs. If sufficient information is not gathered it may jeopardise My Support Link’s ability to deliver quality services.
In what circumstances does My Support Link disclose your information?
Our clients are requested to provide their consent to the use and disclosure of personal information collected from them prior to becoming a Subscriber to the My Support Link website.
In the absence of your consent, or a person authorised to act on your behalf, under the Privacy Act 1988, information can only be released to another if:
- There is a statutory obligation to disclose certain information (e.g. subpoenas, warrants, coronial inquiries, provisions of other acts).
- The public interest requires the release of confidential information.
Disclosure of your personal information to My Support Link places My Support Link in a position of trust and as such we seek to protect and uphold the privacy of individuals in accordance with the APPs.
My Support Link will not provide your personal information (including health or sensitive information) to other parties unless it is required under law or it reasonably believes that the recipient of the information will not disclose the personal information derived from My Support Link. Where it is required by law, personal information disclosed to other sources will be de-identified.
There are a number of specific instances under which My Support Link needs to provide personal information to other agencies, bodies and individuals. The following are typical examples:
- where, for legal reasons, My Support Link is obligated to provide information under a Court Order or other legal enforcement authority such as the Adult Guardian – the Privacy Act 1988 provides strict guidelines for the release of information under these circumstances;
- where a client is incapable of giving or communicating consent and providing personal information, consent is required to be given to their ‘substitute decision- or ‘responsible person’ (under the Privacy Act 1988) for the necessary provision of appropriate care or treatment or for compassionate reasons.
In all other situations, the release of your personal information may only occur with your written consent or your substitute decision-maker who has legal authority, such as your Enduring Power of Attorney.
Notwithstanding the above, as a My Support Link client you have the right to withdraw consent to release your personal information (e.g. for direct marketing or fundraising) at any time. Ideally such communication should be in writing to My Support Link.
Keeping information up to date and accurate
We recognise that at times your personal information may change and we rely on you to update your personal information so as to ensure the accuracy of the information held. We will take all reasonable steps to assess and correct any personal information that is believed to be inaccurate, incomplete or out-of-date.
My Support Link strives to ensure the security, integrity, and privacy of your personal information. Periodically we review and update our security measures in relation to current and future technologies. Systems and procedures are already in place to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure. My Support Link will retain information in line with its record retention policies. When information is no longer required or relevant it will be disposed of in a secure manner.
Website usage and Cookies
Our website is professionally hosted and operates in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.
Cookies are pieces of information that a website downloads to your computer to record your preferences while you browse. Other technologies that may be used by My Support Link include web beacons (which may operate in conjunction with cookies). The information collected through these technologies may be used by My Support Link to improve and customize your experience on our website. In addition, we collect aggregated non-personally identifiable data from our website to help us maintain and improve delivery of the My Support Link online service and marketing. This aggregated information assists My Support Link to improve content and website navigation. You can configure your web browser to reject and block cookies. If you decide to delete or block certain cookies, your experience on our website may be limited.
Links to third party sites
Whilst links to third party websites are provided on our website, we are not responsible for the content or practices of these third party websites.
These links are provided for your convenience and do not represent My Support Link’s endorsement of any linked third party website. We recommend that you review the privacy policies of these third parties prior to providing them with your personal information.
Electronic Mailing Lists
To be kept informed of informational, marketing or promotional content (e.g. My Support Link latest news or marketing materials), individuals and businesses may subscribe to our electronic mailing lists on My Support Link’ s website. We do not under any circumstances, sell these lists, or share these lists with any other party, unless required by law. Only authorised employees or contractors engaged by My Support Link have access to view Distribution Lists.
Should individuals or businesses not wish to continue receiving email updates from My Support Link (i.e. unsubscribe from the electronic mailing list) or update their subscription preferences, our emails will contain instructions on how to do this (e.g. by clicking the unsubscribe link provided at the bottom of our emails, or simply reply to one of our emails with the word unsubscribe in the subject line). Alternatively you can unsubscribe at any time by sending an email stating your request to: firstname.lastname@example.org. We will try to comply with your request as soon as reasonably practical.
How you can correct your personal information or make a complaint
My Support Link is keen to adhere to the APPs and protect the individual’s right to privacy. If you have any concerns, complaints, suggestions or questions as to how we might improve in this area please contact the My Support Link Privacy Officer at the address below.
It is reasonable to expect a response to your complaint, concern or suggestion within five working days. Where a complaint requires investigation, we seek to provide the findings of the investigation and discuss these with the complainant within ten working days. If after that you are still not satisfied, you can complain about a privacy matter to the Office of the Australian Information Commissioner. Refer to the Complaint Checker page on the Office of the Australian Information Commissioner’s website for how to make a complaint.
How to contact us
- have queries, concerns or complaints about the manner in which your personal information has been collected or handled by My Support Link.
- would like to request access to or correction of the personal information we hold about you;
Please contact our Privacy Officer:
PO Box 534
Paradise Point QLD 4216
Phone: 1300 043 512